CVDL
Charne Van Der Linde

1 reviews | Active since Aug 2012

21 Sept 2015, 07:06

NO FACILITY TO PROVIDE QUOTATION ON CELLPHONE

I WENT TO ROSEBANK MTN BRANCH ON FRIDAY 18 SEPTEMBER TO GET A QUOTATION ON A CASH PRICE FOR APPLE IPHONE 6 PLUS , WHICH I GOT TOLD THEY DONT HAVE THE FACILITY TO PROVIDE ME WITH A QUOTATION WHILE I JUST WALKED ACROSS TO CELLC AND VODACOM GOT A QUOTATION WITHIN 10 MINS ,<br> I THEN WENT TO THE MTN BRANCH IN VEREENIGING AT RIVER SQUARE MALL ON SATURDAY 19 SEPTEMBER WHICH I GOT TOLD THEY ALSO CANT PROVIDE ME WITH A QUOTATION DUE TO NO STOCK AVAILABLE.<br> <br> I ALSO PHONED OTHER MTN BRANCHES WHICH GAVE ME THE EXCUSE OF NO STOCK AVAILABLE ,, SO MTN HAS NO STOCK AVAILABLE ANYWHERE AND THEREFOR CANT PROVIDE ME WITH A QUOTATION WHICH IS A LAME EXCUSE A QUOTATION CAN STILL BE DONE WITHOUT HAVING STOCK ON HAND.<br> <br> I THEN CONTACTED HEADOFFICE TO GET A QUOTATION I THEN GOT REDIRECTED TO NUMEROUS OF OTHERS PEOPLE WHICH WAS SUPPOSED TO ASSIST ME WITH A QUOTATION SO AFTER AN HOUR AND A HALF ON THE PHONE WASTED MY TIME AND AIRTIME, I GAVE UP EITHER THE PHONE GETS CUT OFF WHILE IM HOLDING ON OR I GET PUT THROUGH TO ANOTER PERSON THAT WILL ASSIST ME BUT EACH TIME I GET THROUGH TO THE WRONG DEPARTMENT..<br> <br> So clearly MTN is not interested in doing Business at ALL !!<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 Sept 2015, 14:59
Official
Hello charniky,

We are truly sorry for the inconvenience caused and for the breakdown in service experienced.

We've managed to obtain the pricing of the iPhone 6 Plus models and they are as follows:

iPhone 6 Plus 16GB - R13899.00 incl VAT.
iPhone 6 Plus 64GB - R15799.00 incl VAT.
iPhone 6 Plus 128GB - R17599.00 incl VAT.

This is subject to stock availability.

Regards
Tim
MTN Complaints Management Team: REQ:***