1 reviews | Active since Feb 2014
No explanation for your billing
Since the migration from Nashua I have been over debited an I cannot get answers. My Nashua contract shows clearly what I pay for data and for hardware. Mtn started to debit me for hardware in November and December, on top of what I'm already paying. No one can explain it. I upgraded my contract for 2GB data for R99 in December and at the end of January and February you still debit me for hardware...why? It's my own!! I was expecting you to debit R205 in January and R99 in February but you debited close to R900 for each month. This is pathetic!! Plus I only use way less than 2GB in a month, I don't even download. Now I'm told I must drive all the way to 14th avenue to get this sorted.<br> <br> I've been very loyal to mtn for over 10 years and I'm telling everyone why they should take contracts with you. Funny it's the same company that's destroying my trust now. You have no idea how you are messing my life!<br> <br> Please sort this out as soon as possible, I cannot wait another month. Sort this mess out and debit R99 NOT R900.00!!!
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***