No existent customer service
<p>I cancelled my mtn account in January at a boksburg store. The paper work was lost. I don't live in SA anymore. I flew back here to sort it out. 808 is useless. I have sat waiting for more than two hours!!!!!!!! No one picks up the call from retentiobs department. No one responds to my emails to customer care!!! No one is willing to assist. The service is disgusting. My business will no longer use the mtn service either! Now how must i cancel my contracts if no one is willing to do so. I have closed my absa account with hopes that perhaps someone will phone me to try claim money. The measures im forsced to take to try get help to cancel contracts is appalling! </p>
Well, now that mtn finally changed my account to pay as you go, no one knows how to do a sim swop because my number has been registered as a hybrid and everything is jammed. The sim does not register a network. No one can help me, I can't access my bank accounts because my internet banking is held hostage by mtns inefficiency. I can't phone 173 because I have no network. I can't phone 808 because I'm not a contract. The people in the mtn shop shrug their shoulders. I have over R3000 on my number. I get told, oh mam maybe you should just throw accceot it's gone. Coming from an mtn employee. Now let's get one thing clear. That is theft! When I first cancelled the contract I was told I will keep the R3000. How the hell doni do. a sim swop so that I can get my money owed to me?
Well, now that mtn finally changed my account to pay as you go, no one knows how to do a sim swop because my number has been registered as a hybrid and everything is jammed. The sim does not register a network. No one can help me, I can't access my bank accounts because my internet banking is held hostage by mtns inefficiency. I can't phone 173 because I have no network. I can't phone 808 because I'm not a contract. The people in the mtn shop shrug their shoulders. I have over R3000 on my number. I get told, oh mam maybe you should just throw accceot it's gone. Coming from an mtn employee. Now let's get one thing clear. That is theft! When I first cancelled the contract I was told I will keep the R3000. How the hell doni do. a sim swop so that I can get my money owed to me?