No end user consideration! Impacting my livelihood and finances!!!!

Absolutely shocking service provider!! Firstly I had to jump through hoops to get my contact canceled ( as I had reached the end of the contract term). They cornered me in being liable for one more month of contract obligations because of their ‘system glitch/failure’ to cancel my contract on the 2 July as initially instructed. I’m absolutely livid, messes up with my household budget- total disregard for end user.

Secondly, when eventually the instruction to cancel was successful on the 15th July. I find myself unable to receive incoming calls. I’ve escalated this matter from pillar to post , had contact with about 10 consultants. I physically went to MTN stores and had ‘Specialists’ look at the issue! No resolve- No direction. Iv had this number for close to 20years and it would be difficult to simply change numbers. With remote working and the time of job I do this is starting to affect my employment capabilities and quite frankly again messing with my household financing element! I’m disappointed, upset, frustrated and all other adverse feelings one can think of!