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hendrik j de bruyn

1 reviews | Active since Oct 2014

01 Apr 2016, 06:42

no end to this bad/ussless service

i have logged hundreds of complaints, phoned millions of times and still no service from mtn. I asked to cancel the contracts that i app**** for in December 2015, why would you cancel only one if I app**** for two, do you not understand CONTRACTS.due to your half job service, again my other lines are blocked. do I have to spell it out for you. ONLY THE LINES FOR *** AND *** MUST STAY, CANCEL THE REST!!! I pay for this service, why do I have to keep up with this poor service, cancel the line and credit my account, activate my two lines, and make sure this doesn't happen again, I don't have time to tell you how to do your job every month. Besides the inconvenience you cause me, you are now affecting my credit record, and I will not stand for this. I have had it with you, I want my lines activated and this mess sorted within 24h or I will take legal action, you are forcing my hand.

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Apr 2016, 12:12
Official
Hello brown7643,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Thank you for your time online.

*** AND *** is active on the account.

Note that cell *** contract has been cancelled. Allow +-2-24 hours.

The account will be credited for invoices January up to March invoice due to the cell number not cancelled with the other number. Allow +-5 working days for the credit to reflect.

Kind Regards,

Alice van der Merwe

***