EK
Eugene K
1 reviews | Active since Mar 2009
18 Sept 2015, 07:23
No end to MTN's bad business practices
I have received an SMS from MTN regarding my data bundle and that I was depleting the data and that \Out of Bundle"rate would kick in. A couple of months ago I queried my monthly communications bill [with MTN] that increased from roughly R1200 per month to more than R3600"
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Replies (1)
MTN South Africa's replyOfficial
18 Sept 2015, 12:18Hello eugenee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply18 Sept 2015, 12:18
Official
Hello eugenee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***