No Empathy No effort No urgency

I was informed that my account was in arrears on Friday morning the 9th of Feb and that the payment arrangement I made was not enough to reconnect my services. I then made a 30% payment and still committed to the payment arrangement for payday. They reconnected my services Saturday morning. This morning Monday the 12th of February they disconnected again without any warning. I have been on the phone the whole day with no joy. All they say only legal can reconnect but why then reconnect on Saturday? I really need my phone as I am dependant on it for my transport. I have sent emails and emails have been sent on my behalf. I am only at work till 16:20 and then tomorrow morning. There are different turn around times and no ones stories correlates. Please provide urgent response