DC
Douglas C
1 reviews | Active since Jan 2016
08 Jan 2016, 08:23
No e-mail acknowledgement
I have sent 2 e-mails to MTN customer care regarding my cell phone accounts<br> to date I have had no answer from them, my e-mails have not even been acknowledged by customer care.<br>
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Replies (1)
MTN South Africa's replyOfficial
11 Jan 2016, 14:29Hello DAChris71,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
As per our telephone conversation, the request for the statements to be sent via email has been escalated to the relevant department to assist urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
As per our telephone conversation, the request for the statements to be sent via email has been escalated to the relevant department to assist urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply11 Jan 2016, 14:29
Official
Hello DAChris71,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
As per our telephone conversation, the request for the statements to be sent via email has been escalated to the relevant department to assist urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
As per our telephone conversation, the request for the statements to be sent via email has been escalated to the relevant department to assist urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,