LR
Louw R
1 reviews | Active since Jun 2018
24 Jun 2019, 18:54
No dual sim on MTN phones
Bought a Samsung A20 from MTN at V&A Waterfront on Thursday 19 June 2019 They confirmed the handset had a dual sim only to discover the 2nd sim slot was disabled... Came back to return the phone for a refund on Saturday 21st June as well as today Monday 23rd June and each time they had an excuse not to refund me.
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Replies (2)
MTN South Africa's replyOfficial
25 Jun 2019, 14:15Good day Louw
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to get an update on the matter. We will escalate this with the regional management for an investigation. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to get an update on the matter. We will escalate this with the regional management for an investigation. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply25 Jun 2019, 14:15
Official
Good day Louw
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to get an update on the matter. We will escalate this with the regional management for an investigation. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to get an update on the matter. We will escalate this with the regional management for an investigation. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's replyOfficial
26 Jun 2019, 10:22Good day,
As per our telephonic conversation, the store correctly advised that we do not offer dual sim devices before the purchase was made. Kindly note you purchased the unit having been advised as such.
Warm regards
Mazwi Zuma
Complaints Analyst
As per our telephonic conversation, the store correctly advised that we do not offer dual sim devices before the purchase was made. Kindly note you purchased the unit having been advised as such.
Warm regards
Mazwi Zuma
Complaints Analyst
MTN South Africa's reply26 Jun 2019, 10:22
Official
Good day,
As per our telephonic conversation, the store correctly advised that we do not offer dual sim devices before the purchase was made. Kindly note you purchased the unit having been advised as such.
Warm regards
Mazwi Zuma
Complaints Analyst
As per our telephonic conversation, the store correctly advised that we do not offer dual sim devices before the purchase was made. Kindly note you purchased the unit having been advised as such.
Warm regards
Mazwi Zuma
Complaints Analyst