LB
Le B
1 reviews | Active since Jul 2010
24 Jun 2015, 20:15
No Discount on account, no feedback on queries
I received my account end of May and the normal 18% discount I am supposed to receive was not app**** to my account.<br> <br> I phoned customer service, but nothong happened. I sent two mails to \Customer sevice"with no response.<br> <br> I just need someone to actually answer ny phone calls and explain how they are going to rectify the two months of no discounts."""
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
30 Jun 2015, 11:59Hello dlbasson,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this query has been logged with Ref, REQ:*** and the billing department is investigating. We do apologies for the delay.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this query has been logged with Ref, REQ:*** and the billing department is investigating. We do apologies for the delay.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply30 Jun 2015, 11:59
Official
Hello dlbasson,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this query has been logged with Ref, REQ:*** and the billing department is investigating. We do apologies for the delay.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this query has been logged with Ref, REQ:*** and the billing department is investigating. We do apologies for the delay.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***