No direction in cancelation of contract!

<p>I'm writing this complaint on behalf of my sister who actually took out the contract for me but on her name nevertheless as an ex MTN employee I fully understand how their polices work with regards to quering a contract on another persons name. So I mentioned to my sister please call in advance and cancel the contract but retain my number. We called 808 during January and the consultant on the end of the line said that we have to call in on the 7th of Feb to cancel the contract. We took the consultant's advice and called on the 7th we received a ref number on the 7th of Feb ( called after 5pm) ********** 27 , we was told that the contract will be terminated in 48 hours. Days passed and nothing happened so my sister called in again and this time round they said that it takes 7 days. 7 days has passed and on the 14th I received the benefits which got me worried as it means I need to pay another month. Today the 18 Feb we went to Mtn at Westwood Mall and the guy states that the contract is not terminated it takes a month and I will be billed for this month. </p> <p> </p> <p>This is highly frustrating as from my side we did all we could but we was told all different information from all different consultants. </p> <p> </p> <p>Please could MTN just cancel my contract, retract the benefits and let me keep my number. I'D HIGHLY APPRECIATE NOT BEING BILLED AT THE END OF THE MONTH!</p> <p> </p> <p>If you need to speak to the account holder please contact her on ********** 369 and take note how many accounts we actually have with you guys and for how many years we are loyal customers. Please treat us fairly! </p>