1 reviews | Active since Sept 2016

26 Sept 2016, 14:37

No device no service

<p>On 25 August I went to Centurion Mall to upgrade the contract, move onto a business account and to port a prepaid number onto the business account. I sat there for literally 3 hours and managed to upgrade and move onto a business account. </p> <p>I returned the Monday (I could only port over after the contract had been moved onto the business) but the tablet was out of stock. They told me to come back on 1 Sept and when doing so (after sitting in a que for an hour) there was another deal with the same device and tablet but the tablet was still out of stock. I phoned around to check all the nearby stores and the tablet was out of stock everywhere. Eventually Irene Mall offered to take my name down and contact me once the tablet was in stock. Finally on 22 September I was contacted and managed to get the devices and my number ported on Friday 23 September. It has now been nearly 3 days and I am still not connected to the MTN network even though Vodacom disconnedcted me from their network Fiday evening already. So after nearly a month of waiting I am still not connected and have been "out of service" for almost three days. Lucky there was not some kind of emergency where I actually had to be connected using a service I am paying for.</p> <p>I am utterly disappointed and will probably have to go to a store to be connected.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply28 Sept 2016, 10:25
Official

Good Day Zanie Kruger

Thank you for your post.

We are terribly sorry for the lapse in service and inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that as per our records cell number *** was activated on the 2016-09-26.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ:***

Best regards,

's update28 Sept 2016, 12:15
Reviewer Update

Good day,

It was actually activated on 23 September. I went to an MTN store on 26 September and they had to deactivate and reactivate my account to get it to work.

At least it is working now.

Regards

Zanie