PS
Pontsho S

1 reviews | Active since Oct 2012

13 Oct 2015, 10:23

No Delivery till to date

It has come to point where MTN really deserves an award for not keeping its promise. I have been waiting for the delivery of the LTE sim for 2 months now. What's beautiful about this story is that MTN took the initiative to provide its clients with free sim's . But as usual they WILL NEVER KEEP their PROMISE. Whenever you call the courier company they will forever tell the their system is down they call you back which they never do.<br> Calling 808 is terrible as going to any Government sector in South Africa. <br> <br> I'm still waiting till today. Work address incorrect(83 Security department,Sandton). Correct address (1 Charles Crescent Eastgate Ext 4, Sandton, 2146)<br> <br> Hello sefitlholop,<br> <br> Time and Date 12:14:50 | Thu 18 Jun 15<br> Thank you for bringing this to our attention. <br> <br> I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the RTT supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.<br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. <br> Best regards<br> <br> Mantoa

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Oct 2015, 17:13
Official
Hello sefitlholop,

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

we managed to contact the RTT with regards to Lte sim,they mentioned that the sim was left at your work post at no 1 Charles Crescent Eastgate Ext 4, Sandton, 2146.

warm regards
mike