LB
Leandri B
1 reviews | Active since Jul 2015
21 Jul 2015, 12:03
No Delivery since the 1st of July 2015
On the 1st of July 2015 one of the call centre agents contacted me with regards to my upgrade, everything went well. On the 6th of July 2015 i received an sms that i upgraded and my next upgrade will only be in 2017. as to date the 21st of July 2015 i still have not received anything form MTN. I tried calling the 808 number for the past week but MTN is receiving a high volume of calls.. Kindly assist with regards to the above matter
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MTN South Africa's replyOfficial
28 Jul 2015, 14:32Hello Lea236,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, it shows you were scheduled for delivery on the 27/07/2015. I trust all is in order.
Thank you
Regards
Michelle
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, it shows you were scheduled for delivery on the 27/07/2015. I trust all is in order.
Thank you
Regards
Michelle
MTN South Africa's reply28 Jul 2015, 14:32
Official
Hello Lea236,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, it shows you were scheduled for delivery on the 27/07/2015. I trust all is in order.
Thank you
Regards
Michelle
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, it shows you were scheduled for delivery on the 27/07/2015. I trust all is in order.
Thank you
Regards
Michelle