MC
Marilyn C
1 reviews | Active since Apr 2012
17 Aug 2015, 08:30
NO DELIVERY POOR SERVICE NO FEEDBACK
I was contacted to upgrade my mtn contract which I agreed to. Weeks later I have not received my phone, although the money was deducted from my bank account almost immediately, I have phoned the call centre numerous times to find out what is going on, and they just say they will get back to me and no one ever does. I am beyond fed up with this poor service
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Replies (1)
MTN South Africa's replyOfficial
17 Aug 2015, 10:36Hello marilync,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We have contacted the courier services RTT, who then advised that delivery will be done tomorrow at the work address given.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Kevin Steeneveld
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We have contacted the courier services RTT, who then advised that delivery will be done tomorrow at the work address given.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Kevin Steeneveld
MTN South Africa's reply17 Aug 2015, 10:36
Official
Hello marilync,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We have contacted the courier services RTT, who then advised that delivery will be done tomorrow at the work address given.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Kevin Steeneveld
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We have contacted the courier services RTT, who then advised that delivery will be done tomorrow at the work address given.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Kevin Steeneveld