NO DELIVERY PLEASE CANCEL CONTRACT

This email is sent with reference to the new device I was supposed to have received 2 weeks back<br> I decided to keep the same number and have therefore noticed that free minutes were loaded on my sim.<br> I cannot wait for over 2 weeks for a delivery and today still i was assured the device would be delivered by 12h00. when i called the RTT I was advised that the device is still at the warehouse.<br> Please can you cancel my order and return my number to prepaid, I'll look for a device from another company. I've also advised the courier company to do same as I cannot deal with such incompetency.<br> I was transferred to 5 people who didnt know who I needed to speak to, This shouldnt be difficult, From the conversation with the sales person, I had 7 days to cancel the contract, therefore i havent received it and would like to cancel it!!!<br> <br> Kindly advise what needs to paid and how it should be paid. I refuse to pay for a device i havent received or used!! AND no one from all the queries loaded has bother to call and apologise, I keep calling and honestly IM ENOUGH!!!<br> Please can this matter be dealt with ASAP, I would like to pay this and dont want this going off my account!!!!