1 reviews | Active since Dec 2017
NO DELIVERY OR FEEDBACK ON MTN BLACK FRIDAY SPECIAL APPLICATION
This is the second time that I am posting this message after MTN failed to help me the first time.
I app**** online for one of Mtn's black Friday data contract specials. I soon after received an email with a reference number stating that a "dedicated" agent will contact me within 24 hours to complete the application. This has been more than 2 weeks ago. I have spent hours on the phone trying to get through to someone who is able to assist but no-one has been able to help. All the agents are able to locate my order, but can't assist and have to refer me to another department where I have to hold for another 10 minutes to no avail. I have been to MTN's Sunninghill branch but was told they cannot help me as this is an online application. This has been a super frustrating process and I am considering moving to another service provider.
Dear Valued Customer,
Apologies for the delayed response and inconvenience caused.
Kindly be advise that we received your Id number and sent it to our vetting department to provide the outcome of the application.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
Apologies for the delayed response and inconvenience caused.
Kindly be advise that we received your Id number and sent it to our vetting department to provide the outcome of the application.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team