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Wikus R

1 reviews | Active since Dec 2017

11 Dec 2017, 10:50

NO DELIVERY OR FEEDBACK ON MTN BLACK FRIDAY SPECIAL APPLICATION

I app**** online for one of Mtn's black Friday data contract specials.

I soon after received an email with a reference number stating that a "dedicated" agent will contact me within 24 hours to complete the application. This has been more than 2 weeks ago.

I have spent hours on the phone trying to get through to someone who is able to assist but no-one has been able to help. All the agents are able to locate my order, but can't assist and have to refer me to another department where I have to hold for another 10 minutes to no avail. I have been to MTN's Sunninghill branch but was told they cannot help me as this is an online application.

This has been a super frustrating process and I am considering moving to another service provider.

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Replies (2)
MTN South Africa
MTN South Africa's reply11 Dec 2017, 16:44
Official

Dear valued client,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly reply with your Id number in order for us to investigate and resolve your problem accordingly.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaint Management Team

WR
Wikus R's update14 Dec 2017, 07:52
Reviewer Update
It has almost been another week. I provided my ID number and still no feedback. I provided the reference number that MTN provided during my first message so I do not understand why MTN needs to locate the application. Does MTN understand that I am a paying client that wants to commit to a 2 year paying contract from which they benefit? I find their lack of service/feedback/updates ridiculous as they are supposed to be a service provider. What annoys me the most is that if decide to choose another service provider it won't effect MTN at all and I am the one who has to suffer through all the admin because of their lack of the ability to produce a quality service.