AR
Alice R
1 reviews | Active since Apr 2013
26 Jan 2016, 11:33
no delivery on contract deal
every month i pay my contract in time without questions, on the 21st of each month my data,minutes and smses are loaded onto my number but on the 21st of January 2016 no data was loaded when i phone MtN im told that it was loaded but it disappeared and still there is no call or sms from Mtn explaining what happened why it happened and when will i be reimbursed or even an apology ,what about people that cannot speak for themselves is this how mtn makes money by not giving whats paid for but still take the money
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MTN South Africa's replyOfficial
27 Jan 2016, 16:00Hello bunnyrams,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please be advised that on the 21-01-2016 a data bundle of 300MB was loaded to the number ***. After you depleted the 1 day bundle that was loaded on your number you started to incur charges from the 300MB's you received until it depleted.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please be advised that on the 21-01-2016 a data bundle of 300MB was loaded to the number ***. After you depleted the 1 day bundle that was loaded on your number you started to incur charges from the 300MB's you received until it depleted.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply27 Jan 2016, 16:00
Official
Hello bunnyrams,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please be advised that on the 21-01-2016 a data bundle of 300MB was loaded to the number ***. After you depleted the 1 day bundle that was loaded on your number you started to incur charges from the 300MB's you received until it depleted.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please be advised that on the 21-01-2016 a data bundle of 300MB was loaded to the number ***. After you depleted the 1 day bundle that was loaded on your number you started to incur charges from the 300MB's you received until it depleted.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***