No Delivery of upgrade phone from MTN

DSV Mounties division has seriously fallen off the bus!! MTN makes use of them to deliver upgrade phones to their customers. My husband upgraded over a month ago and he still has not received his phone! DSV mounties keep on saying that they have tried to phone my husband which is a blatant lie!! He has had to phone them a few times and every time he is told that some one would phone him to arrange a date and time for the delivery that has not happened. He phoned them again today and this time he was told that MTN instructed them to return the package to MTN! It would be nice if everybody would stop passing the buck and start doing the jobs that they get paid to do!! Either MTN or DSV Mounties has to sort out the issue at hand and contact my husband on ********** 868! This should ideally be sorted by end of business 05/10/2017 or all debits for MTN will be reversed!!