No delivery of Sim card

I was contacted by mtn 3 weeks ago to get a LTE sim delivered.<br> <br> I gave them my Details and i never received anything. they said on the call that i would get it the next day.<br> <br> The person on the other end of the phone didnt know that boulevard was a kind of road name and thought it was an area name.<br> <br> i had to explain this too them about 5 times. this is probably where the issue started.<br> <br> can i please have my LTE sim card MTN!