NO DELIVERY OF PHONE OR SERVICE YET ACCOUNT BILLED

I am writing on behalf of my brother, Please note that Mr Moodley has had his account debited for an amount of R129,00 per month since 21 July 2015. Since upgrading telephonically with Velociti he has not received the handset despite numerous times he has contacted Velociti in this regard.Velociti is a 3rd party for MTN. Empty promises have been made as to when the phone would be delivered and this never occurred. He has also not been able to use any of the services on his phone that are linked to data since the upgrade.Due to this poor service and lack of delivery of the said handset, he would like the refund of all the months premiums that have been paid by him for the upgrade and immediate cancellation of this cost. There should be no cancellation costs incurred as there was no handset received and the result of cancellation is not that of Mr Moodley. On calling MTN they say they cannot assist as it is a 3rd party. Surely MTN should have some obligation to their customers as they have no issue with receiving the monthly premium from their customers. For MTN to wipe their hands clean of the situation is unacceptable. <br> <br> <br>