SM
Seapei M

1 reviews | Active since Aug 2015

11 Aug 2015, 14:43

No Delivery of Network - Bad attitude call centre

NO NETWORK FOR TWO WEEKS AND ONGOING - BAD ATTITUDE FROM CALL CENTER AGENTS.<br> MTN northgate told me it was due to none payments - I settled the amount close to R1000.I was told to switch off my phone and restart after 30 minutes. I did so and still no network this was the morning 08/08/2015.<br> MTN customer numbers don't go through we are answered by machines and not given a chance to explain ourselves.<br> I stay in Weltevreden Park and have not had network for more than two weeks now.After trying to get through to MTN for more than two hours on Saturday 08/08/15 afternoon, a rude call centre agent answered the 808 number, she was not interested in what i had to say and hanged up on me.I called again and was promised someone from MTN Network coverage would call me today 11/08/15 - no such has happened.<br> I called again today and the agent again had an attitude and told me it was a tower problem which engineers are working on - i asked when this matter will be sorted - she said she dint know, when i requested a senior she told me he/she was absent,i request their email she denied me and hanged up.<br> <br> I personally went to MTN head office and awaiting to see if a solution will be found. BAD<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Aug 2015, 09:33
Official
Hello sea.mbali,

Thank you for your post.

We apologize for any inconvenience incurred.

We received the payment for R994.40 on the 8-8-2015. our apology for the rude service received from the 808 agent. For any coverage problem in your area you can contact the coverage department on *** to be assisted on line.

The account balance is now R487.00

Kind Regards,
Alice van der Merwe
REQ:***