No delivery of contract handset 3 months after application

Good Day,

I went to an mtn store in Lephalale Mall to do an upgrade in August 2017. An mtn service representative assisted me to do the paper work and put through the application for me and he told me that it would take 10 working days to deliver the phone. Three months later the phone is still not delivered while my contract is active an money is deducted from my account. I kept going to the store to enquire why it is taking this long to have the phone delivered and each time I go there I am told that the phone is in the warehouse and an email was sent to a warehouse manager for fast-track the delivery. This has been the story each time I go to the store and it is quite frustrating as there is no urgency from their side and definitely very very poor service quality. I phoned customer care line, and I spoke to Fani a service rap who then put me through to the supervisor by the name of Sindi Mhlongo, who promised me she will escalate the querry to the relavant department and promised me that I will get a call tomorrow. At this stage I’m really just frustrated and I don’t even trust that anyone will get back to me.

Can you please investigate this matter with the urgency that it deserves please.

VERY VERY APPALLED!

UNATHI BALISO

ID ********** 683086

Contract no : ********** 197