No delivery, no feedback and poor communication.

On the 6th of desember MTN phoned me for n special deal on contract and 2 phones, my application was successful and I received 2 emails to verified it, according to the lady my package will be delivered in 4 to 5 days!!! Today is the 20th and still no delivery! But my account is active so the debit order will be deducted from my account on the 1st of January! Phoning them is a huge headache because they just refer you to a number that does not exist or *********** assistance that will phone you back to keep you updated but never happens! The MTN franchises can not assist you because its a contract from MTN self. Its either the courier service or MTN self? Really disappointed in their service with friendly service if they phone you for application but after that you are in the dark and mercy of what ever happen! Disappointed customer!!!