No Delivery, No Communication, No Idea

I upgraded my contract on July 31st via 808. Apart from the smses confirming I had upgraded I heard nothing more from MTN. In between I had called to track the delivery, I was given a tracking number, but was told it was still at the warehouse. After numerous calls and e-mails on Friday 11th August I received my upgrade documents, dated 11th of August. One would assume it was only processed on the 11th. I have been in contact with DSV and as of yesterday they still had not received the handset to deliver. I have sent numerous e-mails to MTN and the call center agent. I have never received anything more than an automated reply. I don't complain online, but this drove me to open up a Hello Peter account. I see I am not the only one with this complaint. All the replies from MTN however are private. I get the feeling due to lack of communication MTN has reached it's ceiling as to how many clients they can effectively service.