No Delivery - It has been over two weeks

Good day <br> <br> We have upgraded our contract two weeks ago. To date we have not received any notification when we can receive the TV, we were told on the day of the contract upgrade that it would take less than two weeks and that the consultant will place it for delivery immediately. <br> <br> It is now a short week and we still to date not heard a word. That number ***, i was told that we can call during the week and not weekends. I have been calling for the past week or so and left a message still i have not heard a word. <br> <br> I am very upset, this is unacceptable.