SM
Shannon M

1 reviews | Active since Nov 2017

29 Nov 2017, 10:52

NO DELIVERY & INCORRECT DETAILS

I got a call from Summer Mobile on the 7th November giving me a new contract on behalf of MTN (which I might add he only told me after the call, kept saying his from MTN). He said at first he can not continue the call because the ID i gave was incorrect. He called me back at 5.30 that evening to say its been sorted out and they now have my correct details. All done and dusted I get the contract the next day from MTN and my ID is still incorrect!! As well as my work address WHICH I gave all this new info to the man on the phone he clearly didnt update anything and just wanted a Sale! For a week i waited. He told me someone would call me to set up a time of delivery the following week... No call. I called MTN, They cant help me. Wrote on their FB wall was giving two ref numbers and told its not their problem but Summer Mobiles. I called for another week to get hold of Summer Mobile. Someone eventually answers and tells me its in Cape Town i must call the Courier. I call the Courier service. They tell me its in Cape Town and they tried to call me the Saturday 25th November. I didn't get any calls and they give me the number they have and surprise COMPLETELY incorrect number??!!! I have phoned this courier company now 3 days in a row keep giving the cell phone number that IS mine and keep being told they will call you today. 3 Days im still waiting. And every time I call i have to give my correct number. i ask for the number of the people dropping off "No mam, we don't have one. and we not authorized to give you the email either." Fabulous!!! So what did this marketer get correct? To send me details and bind me to a contract that actually doesn't exist because my ID number, Phone number AND work address isn't Valid. PLUS I am billed this month for a phone i do not even have! Utterly DISGUSTED in your business and recommend NO ONE use this service! Dont be fooled if they say they from MTN, MTN should be ashamed to use you even! Go onto MTN yourself and get your phone that way, first time i have ever upgraded over the phone and last time i will ever!! Where is my phone Summer Mobile and MTN!? Did the Telemarketer that helped me in the begining maybe give his friends cell number to get my new phone?

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Replies (1)
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Shannon M's update30 Nov 2017, 14:10
Reviewer Update
Good Afternoon, Thank you - I got called the 7th Nov by my phone records. I got the SMS of upgrade on the 10th Correct. I know the device is in Cape Town and yet to still get a call from anyone for delivery. Since Monday i have called and given my correct details for 3 days in a row after being promised they now have my correct number, every day, I had to give my number again to them and was assured and promised its been captured this time. Got a call from Summer Mobile yesterday too and they also gave my correct contact details. Hoping I can get my new phone by tomorrow or i would like to please cancel my contract on Monday the 4th December, Summer Mobile said that this is possible and you can refund me my extra money paid. Thank you.