1 reviews | Active since Dec 2013
No Delivery for OVER A MONTH
<p>I purchase phones over their direct sales in December 2016. My contracts were approved on December 20. I was told to expect deliver that very Friday (December 23) or the following week.</p> <p> </p> <p>Even to this I have not yet received my phones. A MONTH LATER!!! :(</p> <p> </p> <p>MTN really enjoys taking people for a ride and have no consideration whatsoever. I wish I could just cancel the damn contracts and take up packages with real providers who care about their customers.</p> <p> </p> <p>Their ********** 667 number is forever busy... On numerous occasions (like @ this very moment, I've had to hold for almost an hour)! When I do get through, IF EVER, I am taken from pillar to post and have twice ended up at the Switchboard (who tell you it's switchboard then hang up without hearing what you need assistance with)</p> <p> </p> <p>I've never in my life been so disadvantaged and taken for granted like now! THEY JUST DON'T CARE</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
