BP
Buhle P
1 reviews | Active since Sept 2015
01 Sept 2015, 16:56
No delivery for a replacement handset
I upgraded my contract, they delivered a new handset and it was faulty. I then took the phone to HVRC Repair centre for a warranty assessment and it was approved. Now I am waiting for the replacement handset and no one is willing to give me the delivery date of my handset. it's almost 2 weeks now since I gave them my phone and I am not finding any joy.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Sept 2015, 13:20Hello phakathibp,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply02 Sept 2015, 13:20
Official
Hello phakathibp,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***