No delivery, false promises, no idea
I bought an iPhone 6 128gb on Tuesday through MTN via the phone and was promised delivery in 2-3 working days. The only reason I need this phone is because my iPhone 6's screen became unresponsive and I can't live without a phone while I send this in. Anyways, per sms delivery was announced and promised Thursday. Thursday i get a call that RTT couriers only deliver to Plettenberg Bay on Friday and Wednesday so I had to wait another day. 4:15pm on Friday still no phone. RTT tell me the phone is not with them. After calling MTN 5x and being given multiple different numbers I have had enough. I will buy the phone in cash on the weekend and have it shipped overnight on Monday. MTN you can cancel the phone. Actually, I am now contemplating to also cancel my entire contract. Had I known this I could have bought my new phone on Tuesday when I wasted my time with you and had it Wednesday. THANK YOU FOR NOTHING! Don't even bother to call me after this complaint! Just cancel the whole thing, I do not want to talk to you!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
