MZ
Monique Z
1 reviews | Active since Feb 2014
09 Jun 2015, 09:28
No Delivery due to strike
I have been trying to upgrade one of my contracts with MTN but due to the strike the MTN store that I go to can't get stock of the hardware that I want to upgrade to. When is this strike going to come to an end? Seeing as I am getting no service from my service provider do I stop paying for my service or only pay part of my account due to no customer service from the service provider?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Jun 2015, 11:57Hello MoniquevZ,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that according to our system, the upgrade has already been done.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that according to our system, the upgrade has already been done.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply18 Jun 2015, 11:57
Official
Hello MoniquevZ,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that according to our system, the upgrade has already been done.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that according to our system, the upgrade has already been done.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***