No delivery complaint

During December 2016 I qualified for a cell phone upgrade in terms of my MTN sky contract. I was contacted by a MTN directed consultant who offered to process the upgrade telephonically and to arrange delivery of the upgraded cell to my home. I was informed that my monthly fee would increase by R249.00. I accepted the offer and indicated I could accept delivery between 11 and 14 Decemeber 2016. The cell phone was not delivered. In January 2017, when I returned from vacation I noted that my monthly subscription increased by R500.00 per month and the cell phone was not delivered. I have subsequently lodged numerous complaints re the non delivery, same was escalated to email correspondence with a MTN direct agent by the name of Danell Govender, who has been undertaking to re-arrange delivery of the upgrade for months to no avail. Almost a year after agreeing to the upgrade with MTN direct the ordered cell phone has not been delivered and I have suffered a financial loss in excess of R5000.00 as a result of the increased premium. I am appalled by the lack of customer service and blatant disregard of my complaint by MTN.