1 reviews | Active since Feb 2016
No delivery and cancellation of upgrade
I got a call from Mtn Direct to upgrade my contract on 19 January 2016. I was promised a handset will be delivered within 10 days. Till today no delivery. For the last 2 weeks I have been calling MTN daily. I only get as far as sales dept who cannot help me . Apparently only the agent can help me but he is nowhere to be found. They always say they sent him e-mails. I have never received any response even an excuse from MTN. I have been transferred to the new package but no handset. I wrote an online e-mail to MTN still no response a week later. I requested that my upgrade be cancelled and my initial contract to run its course and be terminated. Still no response. I am so frustrated because there does not seem to be a route to resolve I cannot contact the Agent or Supervisor directly. Please help me. I want to cancel the upgrade and the initial contract when it ends around March or April.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***