SW
Sharon W
1 reviews | Active since Aug 2017
25 Aug 2017, 15:00
No delivery after a month of upgrading phone
Shocking service from MTN, upgraded 27th July and still awaiting my new phone. Numerous phone calls, excuses and promises, and no one returns calls. Sent a complaint to MTN, no reply.... I wish I had cancelled the contract now, and joined another service provider....
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Replies (2)SW
Sharon W's updateReviewer Update
28 Aug 2017, 09:18Thank you for your response, and I understand that you may have teething problems. I doubt very much, however, that the MTN Direct Dept will contact me, I am still waiting for at least 10 people to get back to me over the last month. Teething problems should not effect your customer service, and promised return phone calls should still be made, I am not normally one to complain, but I am now gatvol!!!
SW
Sharon W's update28 Aug 2017, 09:18
Reviewer Update
Thank you for your response, and I understand that you may have teething problems. I doubt very much, however, that the MTN Direct Dept will contact me, I am still waiting for at least 10 people to get back to me over the last month. Teething problems should not effect your customer service, and promised return phone calls should still be made, I am not normally one to complain, but I am now gatvol!!!
SW
Sharon W's updateReviewer Update
30 Aug 2017, 09:08As I said on my previous response, no one from MTN Direct has contacted me....
And still no phone!!!!!!!!
If I treated our customers like this, I would have been fired already!
All I can say is HORRIFIC service from MTN and nobody cares......
SW
Sharon W's update30 Aug 2017, 09:08
Reviewer Update
As I said on my previous response, no one from MTN Direct has contacted me....
And still no phone!!!!!!!!
If I treated our customers like this, I would have been fired already!
All I can say is HORRIFIC service from MTN and nobody cares......