LM
Lerato M
1 reviews | Active since Mar 2016
29 May 2018, 16:20
No delivery
Hi Peter I am very angry at the bad service I got from Mtn Sa.I requested for my number ********** 391 to be upgraded on the 21st May 2018.I was told that delivery will take place within 7 working day.I then called again on Thursday last week to check and was told by Phindile that it will be delivered on Monday the 27th May.Today the 28th May being the full seven working day the phone is still not delivered.I called to have the upgrade to be cancelled as I cannot wait that long and was told to send that request via email to Thandekam@bytespeoplesolutions which to me was an inconvinience and did notunderstand why should I do that but i ended up doing that cause I don't want to be billed for something I did not received. I am very dissappointed honestly
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MTN South Africa's replyOfficial
29 May 2018, 17:09Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Sales department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply29 May 2018, 17:09
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Sales department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,