SN
Sandisiwe N
1 reviews | Active since Nov 2017
23 Nov 2017, 09:20
No Delivery
I ordered a devise on Monday the 13th on line and I only received a call on Friday the 17th. The lady promised to that my devise will be delivered on Monday the 20th. I phoned on Wednesday the 22nd and I was not given any direction regarding the delivery of my device. I'm ****ed. This devise was supposed to be my daughters gift on her graduation last week on the 18th.
POOR SERVICE
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MTN South Africa's replyOfficial
24 Nov 2017, 14:51Good day Sandisiwe,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply24 Nov 2017, 14:51
Official
Good day Sandisiwe,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,