No delivery

I upgraded my contract almost a month ago and to date have still not received my new phone. Apparently the package was returned as I was unavailable. Bear in mind I have a cellphone and land line number and an email address.I have called them every week for the last 3 weeks, spending 20 minutes on the phone every time. 2 Weeks ago I was advised that the package will be dispatched again and I was to receive it last Wednesday.Almost another week gone and still no package, yet I am paying for the new contract already. I called again today and was advised that the package is with the courier company since late November. That makes a lot of sense. I was also advised that the Team leader Kim Basson was doing a follow up and will give me feedback. Monday almost gone and no feedback or parcel. This is one of my many frustrations with MTN. My entire family is with MTN and half of them is not happy. I think it's time for a collective change in 2016. Judging from all the bad reports I really have something to think about. Maybe it is a sign all together to leave MTN after being a loyal customer for over 10 years