No delivery

Let me start with, we have been loyal customers of MTN from before 2000. That is 15 years. We ordered a phone on the 30 October 2015. We were told that we would get 30 Gigs of data as well, as there is a promotion on during the month of October and it would be delivered on Monday the 02 November 2015. Today is the 10 November and we still don't have data nor a phone. We have continuously contact MTN during the past week as well as this week, only to have the same response that someone will be in touch with us shortly and not in the friendliest of ways either. I have not had one call back. We have three cellphone contracts with MTN. one is up for renewal now and it will be cancelled and as soon as the following two are up we will be taking our business elsewhere. If you take it lets take an average of R150 (and that is an under estimation) a phone per month for 15 years R81000 and this is how we are being treated. Disgusting!!!