DR
Duncan R
1 reviews | Active since Feb 2011
27 Jul 2015, 13:38
No delivery
I ordered an upgrade to one of my current contracts with MTN on the 26 June, over a month ago. I phoned today to find out when my new phone will be delivered (Ref NR***1). All they can tell me is that my order is still in pre-finalisation and they have escalated it to Thandeka at Admin. After I placed the order I was guaranteed by Primrose that it would take 5 to 7 working days to deliver the phone. Why take an order when you know you can't deliver. Please get a senior manager from MTN to contact me. If I don'r receive the phone by Friday I will cancel and go to Vodacom.
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MTN South Africa's replyOfficial
11 Aug 2015, 14:17Hello ramsbod,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply11 Aug 2015, 14:17
Official
Hello ramsbod,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***