No decency to respond to clients

On 25/10/2015 I have upgraded from Samsung S4 to iPhone 6S. I made it very clear to the Consultant from MTN The Grove Mall (Pta) that I wanted a Top-Up contract. The package which I took is +/- R670 p/m. <br> <br> on 26/11/2015 an amount of R1,140 was debited into MTN account. On the same day i requested MTN to provide me in writing with a detailed breakdown of the R1, 140 or to send me the monthly statement. A follow up was sent on 30/11/2015. To this date MTN has not responded to my query and/or sent my monthly statement. i have read receipts in this regard.<br> This is not my first request, I've requested in the past that they send my monthly bill via email. <br> <br> Kind regards,<br> Philla<br> <br> <br>