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gerard H
1 reviews | Active since Mar 2009
11 Sept 2015, 16:28
No debit order for September
My August 3 debit order from my credit card bounced due to an admin error. I have not been able to trace the origin of the fault. There is always funds as it is a credit card. No debit order was setup for September and I have been threatened with contract cancellation. Reference No ***. Also the site T2946 Middelfontein was upgraded to 3G and I am now connecting at Edge speeds. Reference 78426.
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MTN South Africa's replyOfficial
12 Sept 2015, 12:21Hello gerardhs,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that according to our records, you were contacted by our Credit Management department regarding the credit card issue. However, we will follow up regarding the debit order for September. Also note that the coverage issue has been escalated to the Coverage department for feedback.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that according to our records, you were contacted by our Credit Management department regarding the credit card issue. However, we will follow up regarding the debit order for September. Also note that the coverage issue has been escalated to the Coverage department for feedback.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply12 Sept 2015, 12:21
Official
Hello gerardhs,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that according to our records, you were contacted by our Credit Management department regarding the credit card issue. However, we will follow up regarding the debit order for September. Also note that the coverage issue has been escalated to the Coverage department for feedback.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that according to our records, you were contacted by our Credit Management department regarding the credit card issue. However, we will follow up regarding the debit order for September. Also note that the coverage issue has been escalated to the Coverage department for feedback.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***