TM
Thulani M
1 reviews | Active since Sept 2015
08 Sept 2015, 17:51
NO DATA + SMS RECEIVED
I did not receive my 300 MB data and SMSs which was due to me on the 20th of Aug. I called MTN to report the issue and they acknowledged that they had a problem with their data. Long story short, i still do not have data! After multiple calls to their call centre - ***, ***, *** - and mails to the customer care, the issue is still not resolved. After continuously following up on this matter I have come to the realisation that both my MTN contracts have not been credited with the promised data + SMSs since origination December 2014. I have had to spend my money to buy data and hope MTN has a plan to address this financial inconvenience.
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MTN South Africa's replyOfficial
09 Sept 2015, 09:07Hello Thulani1452,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the 300MB and 200SMS bundles were provisioned to your number *** on 2015-08-27. A credit of R920.03 was passed on 2015-09-04. Please be advised that the number *** has always been provisioned with 100MB and 50SMS bundles since the start of your contract on 2014-07-14.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the 300MB and 200SMS bundles were provisioned to your number *** on 2015-08-27. A credit of R920.03 was passed on 2015-09-04. Please be advised that the number *** has always been provisioned with 100MB and 50SMS bundles since the start of your contract on 2014-07-14.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,
MTN South Africa's reply09 Sept 2015, 09:07
Official
Hello Thulani1452,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the 300MB and 200SMS bundles were provisioned to your number *** on 2015-08-27. A credit of R920.03 was passed on 2015-09-04. Please be advised that the number *** has always been provisioned with 100MB and 50SMS bundles since the start of your contract on 2014-07-14.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the 300MB and 200SMS bundles were provisioned to your number *** on 2015-08-27. A credit of R920.03 was passed on 2015-09-04. Please be advised that the number *** has always been provisioned with 100MB and 50SMS bundles since the start of your contract on 2014-07-14.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,