No data / sms bundle credited

Item: MTN South Africa
Rating: 2
Author: Sandra E

I have not received my data and sms' bundle per my contract for several months. I have emailed queries on MTN Active numerous times as well as lodged a complaint at MTN Musgrave branch. To date I have still to be credited with my missing bundles or even get a response from MTN. I don't understand how my bundle can just be stopped when I have a contract. I have had to purchase additional sums bundles as well as purchase additional data. This is not acceptable.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

24 Jun 2015, 13:19

Hello Etters,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that the data and sms bundles have been provisioned. A billing query has been logged, REQ:*** and REQ:***.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,

MTN South Africa's reply24 Jun 2015, 13:19

Official

Best regards,

No data / sms bundle credited

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