LG
Lutfia G

1 reviews | Active since Nov 2015

03 Jun 2016, 08:25

No Data Recieved throughout contract term

<p>no data recieved <br />Please note as to the response received in November 2015: \Please accept our sincere apologies for any inconvenience caused. Your package includes 250mb with R200 of airtime and according to our records the 250mb data bundle has been loaded every month on the 21st since the beginning of March 2015\" like i mentioned in my original complaint, i am not receiving this data, even the sms i receive from MTN confirming my monthly top up does not mention the data. Please see messages received every month as proof: \"Your MTN AnyTime 200 TopUp package has been credited with another R210.00 airtime and 25 SMSs\". I am not lying so please fix this. Your records seem to be giving you misguided information. I use way more data than that monthly so i would not go through all this trouble over 250mb, but it's unfair to me to be paying for services not rendered.<br />I trust that this will be dealt with accordingly.<br />REQ:*** <br />MTN Hello Peter since 17 nov 2015<br />again on 21 feb 2016</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Jun 2016, 11:09
Official

Thank you for bringing this matter to our attention.

As per investigations conducted again, data bundles are provisioned on the monthly regular date and usage is generated from the monthly provisioned data bundles.

We would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***

Best regards,