LG
Lutfia G
1 reviews | Active since Nov 2015
17 Nov 2015, 16:53
NO DATA RECIEVED SINCE APRIL 2015!
I've upgraded my contract in April 2015,to date i have not recieved Data that is part of my contract, i recieve numerous sms notifications advising that i've depleted the data that ive never been provided,over and above my premium i have to spend extra each month purchasing Data to take me through the months.I've queried this numerous times and get no response from MTN,all i ever get is a request for more personal information.<br> So dissapointed and cannot believe this treatment.
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MTN South Africa's replyOfficial
18 Nov 2015, 11:58Hello Govender12,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Your package includes 250mb with R200 of airtime and according to our records the 250mb data bundle has been loaded every month on the 21st since the beginning of March 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Your package includes 250mb with R200 of airtime and according to our records the 250mb data bundle has been loaded every month on the 21st since the beginning of March 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply18 Nov 2015, 11:58
Official
Hello Govender12,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Your package includes 250mb with R200 of airtime and according to our records the 250mb data bundle has been loaded every month on the 21st since the beginning of March 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Your package includes 250mb with R200 of airtime and according to our records the 250mb data bundle has been loaded every month on the 21st since the beginning of March 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***