NO DATA RECIEVED!!!!

Item: MTN South Africa
Rating: 1
Author: Dineo N

MTN has not honored our agreement, they do not deliver on what they should, but way to quick to debit my account, I want my data bundles as agreed, why must i pay for something i do not even use? for two months i have not received data, I am tired of MTN contract and their poor service, as long as they get money from me then why must they care to deliver, I HATE MTN, AND I AM CANCELLING THIS CONTRACT, i will revers my payment this month and they can block this phone i dont care, i have other phones i can use and other contracts i am happy with from other networks,.....poor and pathetic service from MTN.

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Replies (1)

MTN South Africa's replyOfficial

23 Feb 2018, 06:29

Dear Dineo,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of not receiving the data that you signed up for.

We would like to advise that this matter has received priority attention. Your data has been loaded and should be updated on your device. Should this not be the case then please write back to us and we will correct the matter with urgency.

We will also be crediting your account with R153.50 plus VAT. This is for the 100MB data that was not loaded for the past months.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa's reply23 Feb 2018, 06:29

Official

Dear Dineo,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of not receiving the data that you signed up for.

We will also be crediting your account with R153.50 plus VAT. This is for the 100MB data that was not loaded for the past months.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

NO DATA RECIEVED!!!!

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