Item: MTN South Africa
Rating: 2
Author: Lutfia G

MTN South Africa's replyOfficial

22 Feb 2016, 23:42

Hello Govender12,

Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points

kindly be advised that the req no:REQ:*** have been logged to have 250 Mb activated on network as per part of the package.

warm regards
mike
REQ:***

Best regards,

MTN South Africa's reply22 Feb 2016, 23:42

Official

Hello Govender12,

Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points

kindly be advised that the req no:REQ:*** have been logged to have 250 Mb activated on network as per part of the package.

warm regards
mike
REQ:***

Best regards,

LG

Lutfia G's updateReviewer Update

02 Jun 2016, 08:13

Please note as to the response received in November 2015: "Please accept our sincere apologies for any inconvenience caused. Your package includes 250mb with R200 of airtime and according to our records the 250mb data bundle has been loaded every month on the 21st since the beginning of March 2015" like i mentioned in my original complaint, i am not receiving this data, even the sms i receive from MTN confirming my monthly top up does not mention the data. Please see messages received every month as proof: “Your MTN AnyTime 200 TopUp package has been credited with another R210.00 airtime and 25 SMSs”. I am not lying so please fix this. Your records seem to be giving you misguided information. I use way more data than that monthly so i would not go through all this trouble over 250mb, but it’s unfair to me to be paying for services not rendered. I do get an sms every now and then to advise " my Data will soon be depleted" but this is speaking to Data i NEVER recieved from MTN.

I trust that this will be dealt with accordingly.

Thanks for the response and incident logged REQ: ***.please advise if all data that was not received will be back dated and credited to the account as well.

LG

Lutfia G's update02 Jun 2016, 08:13

Reviewer Update

Please note as to the response received in November 2015: "Please accept our sincere apologies for any inconvenience caused. Your package includes 250mb with R200 of airtime and according to our records the 250mb data bundle has been loaded every month on the 21st since the beginning of March 2015" like i mentioned in my original complaint, i am not receiving this data, even the sms i receive from MTN confirming my monthly top up does not mention the data. Please see messages received every month as proof: “Your MTN AnyTime 200 TopUp package has been credited with another R210.00 airtime and 25 SMSs”. I am not lying so please fix this. Your records seem to be giving you misguided information. I use way more data than that monthly so i would not go through all this trouble over 250mb, but it’s unfair to me to be paying for services not rendered. I do get an sms every now and then to advise " my Data will soon be depleted" but this is speaking to Data i NEVER recieved from MTN.

I trust that this will be dealt with accordingly.

Thanks for the response and incident logged REQ: ***.please advise if all data that was not received will be back dated and credited to the account as well.

LG

Lutfia G's updateReviewer Update

02 Jun 2016, 08:13

Please note as to the response received in November 2015: "Please accept our sincere apologies for any inconvenience caused. Your package includes 250mb with R200 of airtime and according to our records the 250mb data bundle has been loaded every month on the 21st since the beginning of March 2015" like i mentioned in my original complaint, i am not receiving this data, even the sms i receive from MTN confirming my monthly top up does not mention the data. Please see messages received every month as proof: “Your MTN AnyTime 200 TopUp package has been credited with another R210.00 airtime and 25 SMSs”. I am not lying so please fix this. Your records seem to be giving you misguided information. I use way more data than that monthly so i would not go through all this trouble over 250mb, but it’s unfair to me to be paying for services not rendered. I do get an sms every now and then to advise " my Data will soon be depleted" but this is speaking to Data i NEVER recieved from MTN.

I trust that this will be dealt with accordingly.

Thanks for the response and incident logged REQ: ***.please advise if all data that was not received will be back dated and credited to the account as well.

LG

Lutfia G's update02 Jun 2016, 08:13

Reviewer Update

Please note as to the response received in November 2015: "Please accept our sincere apologies for any inconvenience caused. Your package includes 250mb with R200 of airtime and according to our records the 250mb data bundle has been loaded every month on the 21st since the beginning of March 2015" like i mentioned in my original complaint, i am not receiving this data, even the sms i receive from MTN confirming my monthly top up does not mention the data. Please see messages received every month as proof: “Your MTN AnyTime 200 TopUp package has been credited with another R210.00 airtime and 25 SMSs”. I am not lying so please fix this. Your records seem to be giving you misguided information. I use way more data than that monthly so i would not go through all this trouble over 250mb, but it’s unfair to me to be paying for services not rendered. I do get an sms every now and then to advise " my Data will soon be depleted" but this is speaking to Data i NEVER recieved from MTN.

I trust that this will be dealt with accordingly.

Thanks for the response and incident logged REQ: ***.please advise if all data that was not received will be back dated and credited to the account as well.

no data recieved