1 reviews | Active since Jan 2015
No data received for the month of july
I normally receive my data on the 21 of each month, for the month of July I did not receive any data, I called the contract department I was told a query was logged and it will be resolved within 3 working days and my data will be loaded. After 3 days no data was loaded I called the call centre again I was informed my request is still be escalated, I called again I was referred to the mtn store of which they couldn't help me all they could is log a call with the call centre and use the same reference number.<br> <br> I am now frustrated because I am sent from pillar to post and I still have not received my data .I wonder if I will receive what's due to me for the month of august and July as paying for services I am not receiving.my mtn reference number *** my data sim number ***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflects that you have been provisioned with 500Mb on the 21 July and it was used up at 15:30pm the same day.
It would be advisable to ensure that your cellular data is switched off when not in use. Smartphones in general have many applications that requires the use of internet to be functional. There could also be a situation of updates on application software that could deplete your data bundle and airtime.
The matter has been escalated to the Billing team for further investigation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflects that you have been provisioned with 500Mb on the 21 July and it was used up at 15:30pm the same day.
It would be advisable to ensure that your cellular data is switched off when not in use. Smartphones in general have many applications that requires the use of internet to be functional. There could also be a situation of updates on application software that could deplete your data bundle and airtime.
The matter has been escalated to the Billing team for further investigation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***