No data received for the last 4 months
I am account holder of 2 MNT contracts during Nov 2015 I upgraded both contracts, the 1 contract. Ever since the upgrade I have not received the monthly data as per my contract. I visited the local MTN branch as well as telephonic enquiries directly to MTN head office, the following reference numbers were given to me, request no ***, ref no ***, 4/4/2016 ref no ***, 11/4/2016 ref no ***.Up to date I had no feedback from MTN or received any data as per my contract, which are paid timeously every month.
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MTN South Africa's replyOfficial
21 Apr 2016, 14:33Hello Chantal Bouwer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you have been getting your data allocation and you have been using it.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you have been getting your data allocation and you have been using it.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply21 Apr 2016, 14:33
Official
Hello Chantal Bouwer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you have been getting your data allocation and you have been using it.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you have been getting your data allocation and you have been using it.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***